Return and Refund policy

At Maameelsa, customer satisfaction is important to us. Please review our return and exchange policy carefully before placing your order.

Return & Refunds Period

Customers may request a return or exchange within 14 days from the delivery date.

Requests submitted after the 14-day period may not be accepted.

Eligibility Conditions

To qualify for a return or exchange, products must:

Be unused and unopened

Be in original packaging

Be in the same condition received

Include proof of purchase or order number

Products returned damaged due to misuse, mishandling, or improper storage are not eligible for refund or exchange.

Non-Returnable Products

For health and safety reasons, opened food products including coffee beans, ground coffee, chocolate, and consumable items cannot be returned or exchanged unless:

The product arrived damaged

There is a manufacturing defect

The wrong item was delivered

Customized or specially prepared orders may also be non-returnable.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is caused by:

Damaged products

Incorrect items sent by the store

Confirmed manufacturing defects

Maameelsa does not charge any restocking fees.

Refund Process

Once the returned item is received and inspected, approved refunds will be issued to the original payment method.

Depending on your payment provider or bank, refunds may take between 7–14 business days to appear in your account.

Exchanges

If you wish to exchange an item, please contact us before shipping the product back to ensure availability and approval.

Contact Information

Maameelsa
Riyadh, Saudi Arabia

Email: info@maameelsa.com
Phone / WhatsApp: +966 503730609