Shipping policy
Shipping Policy
Order Processing Time
All orders are processed within 3–5 business days (excluding weekends and public holidays) after receiving your order confirmation.
Once your order is shipped, you will receive a confirmation email or SMS including your tracking information.
Shipping Rates & Delivery
Shipping fees are calculated automatically at checkout based on your location and selected delivery method.
Estimated delivery times:
Saudi Arabia Domestic Shipping: 3–5 business days
International Shipping (selected countries): 7–21 business days depending on destination and customs processing
Please note that delivery times may vary during holidays, promotions, or high-demand periods.
Shipping Partners
We work with trusted shipping carriers to ensure safe and reliable delivery across Saudi Arabia and selected international destinations.
Customer Responsibility
Customers are responsible for providing accurate shipping information during checkout.
If an order is returned due to an incorrect or incomplete address, additional reshipping charges may apply.
For exchanges or returns requested by the customer, return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:
Please include clear photos of the item and packaging for faster assistance.
In approved cases involving damaged or incorrect products, Maameelsa will cover replacement shipping costs.
Order Tracking
Tracking details will be sent once your order has been shipped. Please allow up to 24 hours for tracking updates to become active.
Customs, Duties & Taxes
For international orders, customs duties, taxes, or additional import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer.
Contact Information
Maameelsa
Riyadh, Saudi Arabia
Email: info@maameelsa.com
Phone / WhatsApp: +966 503730609